Terms of Service
Last updated: 14/8/2026
Welcome to rebuy ("we", "us", "the platform") — an online marketplace operated from India that lets individuals buy and sell pre-owned (second-hand) fashion items. By creating an account or using rebuy you agree to these Terms.
1. Who can use rebuy
You must be at least 12 years old. Users under 18 confirm they have a parent/guardian's permission. You agree to provide accurate date of birth and gender information.
2. Nature of the platform
rebuy is a consumer-to-consumer (C2C) marketplace. We do not own, manufacture or sell any of the items listed. Each transaction is between the buyer and the seller; rebuy only facilitates discovery, payment, and dispute support. Because items are pre-owned and sold by individuals, sellers are not required to hold GST or any business licence.
3. Listing rules for sellers
Sellers must (a) actually own the item, (b) describe its condition honestly, (c) photograph the actual item (no stock images), (d) not list any item in our Prohibited Items list, (e) dispatch the item within 48 hours of sale and upload a courier slip, and (f) accept that listings are reviewed by rebuy and may be rejected.
4. Buying rules
Items are sold as-is. Buyers acknowledge that minor wear consistent with pre-owned goods is normal. Buyers must confirm delivery in-app within 10 days; otherwise the order is auto-marked delivered and funds are released to the seller.
5. Fees
rebuy charges a flat ₹10 platform fee per order from the buyer, shown at checkout. Sellers receive 100% of the item price minus payment-gateway charges (if any).
6. Payments & payouts
Payments are collected by rebuy and held until the order is delivered or 10 days have passed after dispatch, then made available to the seller for payout via UPI or bank transfer.
7. Prohibited conduct
No fraud, fake reviews, harassment, hate speech, doxxing, off-platform payments, or attempts to circumvent the platform fee. We may suspend or ban accounts at our discretion.
8. Liability
rebuy is not liable for the quality, safety, legality, or accuracy of any listing. Our maximum liability for any dispute is limited to the platform fee paid for the relevant order.
9. Grievance officer
As per the Consumer Protection (E-Commerce) Rules 2020, complaints may be sent to: Grievance Officer, rebuy — grievance@rebuy.com. We will acknowledge within 48 hours and resolve within 30 days.
10. Changes
We may update these Terms; continued use after changes means you accept them.
This is a template starting point. Please have it reviewed by a qualified Indian lawyer before going live.