Refund & Return Policy

• Item never arrived (no delivery within 14 days of dispatch).
• Item received is fundamentally different from the listing (wrong product, wrong size by more than one number, fake/counterfeit brand).
• Item has major defects not disclosed by the seller (e.g. large tears, missing parts, non-functional zipper) and not visible in the listing photos.

• Change of mind, doesn't suit you, doesn't fit (sellers list measurements honestly — please read them).
• Minor wear or fading consistent with the stated condition (Like New / Gently Used / Fair).
• Flaws that were honestly disclosed in the listing description or photos.
• Claim raised after you marked the order as "Delivery received" or after the 10-day auto-release.
• Items priced at ₹2,000 or below are not eligible for return. Only items priced above ₹2,000 qualify for the return/refund process.

If your claim is approved, the item price is refunded to your original payment method within 5–7 business days, subject to the following deductions:

• Return courier cost is borne by the buyer — you are responsible for shipping the item back to the seller.
• The ₹10 platform fee is non-refundable under any circumstances.
• Payment gateway fees are subject to the payment gateway's own rules (Razorpay / card network / UPI provider) and may not be refunded in full.

Buyers can cancel an order any time before the seller uploads the courier slip — full refund including the platform fee.

Auto-cancellation for non-dispatch: if the seller does not upload a courier slip within 48 hours of the order, we send them a warning. If a further 24 hours pass (72 hours total) with still no dispatch, the order is automatically cancelled and the buyer is refunded to the original payment method. In this case only the payment gateway fee (~2%) is deducted; the platform fee is refunded and no return courier cost applies.

Once dispatched, the normal dispute flow above applies.